[Multi-Channel Advanced Tech Support](https://freelancer.com/projects/technical-support/multi-channe

[Multi-Channel Advanced Tech Support](https://freelancer.com/projects/technical-support/multi-channel-advanced-tech-support.html) I need a dependable professional who can step in as the face of our support desk across email, phone, and live chat. Most contacts you will field relate to technical questions that go well beyond forgotten-password resets—think configuration conflicts, API integration hiccups, and the occasional production-level outage. Clear, calm explanations and a friendly manner are essential, but so is the ability to dive deep, reproduce the problem, and guide the customer through an advanced fix or create a concise escalation package for engineering when code changes are required. You will log every interaction in our ticketing system (we currently use Zendesk, but exp...