[Customer Service Data Analysis](https://freelancer.com/projects/data-analysis/customer-service-data

[Customer Service Data Analysis](https://freelancer.com/projects/data-analysis/customer-service-data-analysis.html) I have a sizeable set of customer data and I want to turn it into clear, actionable insight that will directly improve our customers’ experience when they contact support. Your task is to take this raw information, clean it, explore it and surface the patterns that show where our service interactions delight—or frustrate—people. I am interested solely in customer-related records; sales figures and survey metrics outside that scope are not part of this engagement. The end goal is a concise narrative that tells us how to raise satisfaction levels, cut response times and pinpoint any pain-points hidden in the current workflow. To keep things focused, I will need: • A brief ...