Engagement Manager

Serve as the single point of contact between my client and the delivery teams. Manage the rollout of the NCCI and NCCA Platforms across multiple markets. Oversee training delivery, certification, and post-training support activities. Ensure technical and premium support meet SLA timelines and expectations. Coordinate with stakeholders for approvals, documentation, and reporting. Track milestone-based deliverables and handle risk or issue escalation. Monitor AI/ML model updates and Veeva integra…