[Advanced Call Center and SMS Platform](https://freelancer.com/projects/webrtc/advanced-call-center-
to build a Call Center Dialer Platform with Web · — · Telegram
[Advanced Call Center and SMS Platform](https://freelancer.com/projects/webrtc/advanced-call-center-sms-platform.html)
Project Requirement: Call Center Dialer + SMS Platform
We are looking for an experienced development team/company to build a Call Center Dialer Platform with Web/Desktop + Mobile Applications, integrated with VoIP/SIP providers and SMS APIs.
1. Call Center Dialer
Predictive Dialer
Progressive Dialer
Power Dialer
Preview Dialer
Click-to-Call
Call queue management
IVR integration
Call recording
Call transfer, hold & mute
Call disposition / outcome management
Agent status management
Campaign management
Call history and detailed CDR
Real-time agent and campaign monitoring
Supervisor dashboard
Call analytics and reports
2. VoIP / SIP Integration
The platform should suppor...