Information Technology Specialist

BASIC REQUIREMENT: SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-13) in the Federal service. Specialized experience for this position is defined as meeting ALL of the following: Leading complex enterprise IT Service Desk operations and cross-functional technical support teams through the planning, coordination, implementation, and management of Tier 1 through Tier 3 support services using structured service management practices (such as ITIL). Implementing IT service management frameworks to improve enterprise service delivery and customer support, including managing incidents and escalations, resolving complex technical issues, mitigatin...