Salary: £32,000 - 37,000 per year Requirements: At least 2 years experience in an MSP 2nd line role or a senior in-house IT support position Proficiency in Microsoft 365 administration; MS-900 certification is expected, while MS-102 or endpoint administration certifications are highly preferred Solid understanding of DNS, DHCP and firewalls Familiarity with PSA/RMM tools such as HaloPSA and Datto, or equivalent tools such as ConnectWise or NinjaOne Calm, clear and professional written communication skills Ability and motivation to take on the role and deliver its responsibilities Responsibilities: Resolve complex technical escalations across Microsoft 365, including Exchange, SharePoint and Teams, as well as Intune and Entra ID Troubleshoot firewall rules, VPNs, VLANs and hybrid identit...