2nd Line Engineer

Salary: £30,000 - 36,000 per year Requirements: Previous experience in a 2nd Line Support Engineer or similar IT support role Experience providing customer-facing technical support Good working knowledge of Microsoft technologies, including Windows Server, Exchange and Microsoft 365 Experience supporting PCs, servers and mobile devices Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Experience in a Managed Service Provider (MSP) or similar IT support environment is advantageous but not essential Responsibilities: Provide 2nd line technical support across hardware, software and networking Take ownership of support tickets from initial investigation through to resolution Troubleshoot technical issues and guide users through effectiv...